A clearer relationship between customer experience and the services supporting it.
01 / Insurtech
SO-SURE
A digital insurance business built around making cover simpler, more transparent, and easier to manage.
Overview
SO-SURE set out to make insurance feel more direct and understandable. Delivering that experience required the customer-facing product and the operational systems behind it to evolve together.
Technical leadership across customer journeys, platform development, integrations, and the systems behind a growing insurance product.
The challenge
Insurance products combine customer journeys, third-party services, policy administration, payments, and operational processes. Each part needs to remain dependable while the product and business continue to change.
The engineering challenge was to support that growth without allowing new integrations, product decisions, or delivery pressure to make the platform harder to understand and operate.
The approach
The work combined technical direction with hands-on delivery. Architecture decisions were grounded in the needs of real customer and operational journeys rather than treated as a separate exercise.
Clearer system boundaries, pragmatic delivery practices, and close collaboration across product and engineering helped turn complex requirements into changes that could be shipped and supported confidently.
Engineering focus
Where the work concentrated.
- 01 Customer quote and purchase journeys
- 02 Policy and account experiences
- 03 Third-party platform integrations
- 04 Cloud architecture and delivery
- 05 Engineering standards and documentation
- 06 Technical planning and team support
Practical value
Technical progress that supports the wider business.
Technical decisions that balanced immediate product needs with long-term maintainability.
More structured delivery across a platform with multiple external and operational dependencies.